ITIL Foundation V3 Online Training

ITIL Foundation V3 Online Training

Course Outline

This ITIL® Foundation course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to enter or enhance their career in project management or IT service management.

OUR Price


£125.00+ VAT



£295.00+ VAT


Key Features

  • 12 Months Unlimited Online Access to Expert Instructor-Led Training
    • Get trained by the very finest instructors in the IT industry today. With a minimum of 15 years real-world experience, they're all experts in their respective fields. Unlike live classes, you can fast-forward, repeat or rewind any part of your lecture. This creates a truly personal learning experience, and provides all the benefits of hands-on training - along with the unique flexibility of 24x7 access so you can fit everything around your schedule.
  • Visual Demonstrations & Multimedia Presentations
    • All courseware includes instructor-led demonstrations and visual presentations, allowing students to focus their skills development around real-world scenarios.
  • Quizzes & Exam Simulators
    • Customised practice exams help prepare you more effectively for your final examinations. And by utilising practice quizzes after each module, you ensure confidence and gauge your effectiveness on each topic before proceeding.
    • The included practice exams are also purposely designed to replicate & mirror the testing centre exam environment. With an average of 100 questions, you can ensure you're 100% prepared.
  • Social Learning & Networking
    • A world class Learning Management System (LMS) allows you to effectively interact & collaborate with other students, form individual study-groups, engage in forum discussions, rate different courses, and keep up with the latest industry knowledge. This is unmatched in the training industry, and makes your learning process far more fun and enjoyable.
  • Flash Cards & Educational Games
    • Education is not a one-size-fits-all activity, as students learn in many different ways - often preferring a variety of different tools. This is why we also provide Flash Cards & Educational Games throughout... All designed to ensure the maximum retention level, while keeping you more engaged and focused.
  • Navigation & Controls
    • The modular fashion of these self-paced training programs allows you a great deal of flexibility, with access to expert-level instruction anytime of the day or night. Full navigation controls allow you to pace your training throughout tightly defined sections & modules.
ITIL Foundation V3 Online Training

Course Description

Companies that use ITIL best practices range from the Fortune 500 market to Government, DOD and small business. It is also widely used internationally.

This course covers the 5 main concepts within ITIL®:

  • Service Strategy
  • Design
  • Transition
  • Operation
  • Continual Service Improvement

1.1 Intro
1.2 About Scheme
1.3 Levels Of Qualifications
1.4 Qualification Bodies
1.5 The ITIL Foundation Certifcation Stubble

2.1 Service And Service Management ­Part 1
2.2 Service And Service Management ­Part 2
2.3 Service Management Processes­ Part 1
2.4 Service Management Processes­ Part 2
2.5 Service Management Best Practices And Summary

3.1 Service Management Practices
3.2 Why ITIL
3.3 The Service Lifecycle

4.1 Service Strategy Purpose And Objectives
4.2 Service Strategy Scope
4.3 Business Value Stubble
4.4 Key Principles ­Part 1
4.5 Key Principles­ Part 2
4.6 Service Stragey Processes

5.1 Service Design Purpose And Objectives
5.2 Scope Of Service Design
5.3 Business Value Service Design
5.4 Service Design Key Principles
5.5 Service Design Processes­ Part 1
5.6 Service Design Processes ­Part 2
5.7 Service Design Processes­ Part 3
5.8 Service Design Processes ­Part 4

6.1 Service Transition Purpose And Objectives
6.2 Service Transition Scope And Business Value
6.3 Service Transition Key Principles
6.4 Service Transition Processes ­Part 1
6.5 Service Transition Processes­ Part 2
6.6 Service Transition Processes­ Part 3
6.7 Service Transition Processes­ Part 4

7.1 Intro To Service Operation
7.2 Service Operation Basic Concepts
7.3 Service Operation Processes ­Part 1
7.4 Service Operation Processes­ Part 2
7.5 Service Operation Access Management
7.6 Service Operation Functions

8.1 Continual Service Improvement Purpose Objectives And Scope
8.2 Continual Service Improvement Key Principles
8.3 Continual Service Improvement Processes

9.1 SMT
9.2 SMT Service Automation
9.3 SMT Service Analytics

10.1 How It All Fits Together
10.2 Outro

(Any associated exam costs are not included)
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