This ITIL® Foundation course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to enter or enhance their career in project management or IT service management.
12 Months Unlimited Online Access to Expert Instructor-Led Training
Get trained by the very finest instructors in the IT industry today. With a minimum of 15 years real-world experience, they're all experts in their respective fields. Unlike live classes, you can fast-forward, repeat or rewind any part of your lecture. This creates a truly personal learning experience, and provides all the benefits of hands-on training - along with the unique flexibility of 24x7 access so you can fit everything around your schedule.
Visual Demonstrations & Multimedia Presentations
All courseware includes instructor-led demonstrations and visual presentations, allowing students to focus their skills development around real-world scenarios.
Quizzes & Exam Simulators
Customised practice exams help prepare you more effectively for your final examinations. And by utilising practice quizzes after each module, you ensure confidence and gauge your effectiveness on each topic before proceeding.
The included practice exams are also purposely designed to replicate & mirror the testing centre exam environment. With an average of 100 questions, you can ensure you're 100% prepared.
Social Learning & Networking
A world class Learning Management System (LMS) allows you to effectively interact & collaborate with other students, form individual study-groups, engage in forum discussions, rate different courses, and keep up with the latest industry knowledge. This is unmatched in the training industry, and makes your learning process far more fun and enjoyable.
Flash Cards & Educational Games
Education is not a one-size-fits-all activity, as students learn in many different ways - often preferring a variety of different tools. This is why we also provide Flash Cards & Educational Games throughout... All designed to ensure the maximum retention level, while keeping you more engaged and focused.
Navigation & Controls
The modular fashion of these self-paced training programs allows you a great deal of flexibility, with access to expert-level instruction anytime of the day or night. Full navigation controls allow you to pace your training throughout tightly defined sections & modules.
Companies that use ITIL best practices range from the Fortune 500 market to Government, DOD and small business. It is also widely used internationally.
This course covers the 5 main concepts within ITIL®:
Continual Service Improvement
MODULE 01 1.1 Intro 1.2 About Scheme 1.3 Levels Of Qualifications 1.4 Qualification Bodies 1.5 The ITIL Foundation Certifcation Stubble
MODULE 02 2.1 Service And Service Management Part 1 2.2 Service And Service Management Part 2 2.3 Service Management Processes Part 1 2.4 Service Management Processes Part 2 2.5 Service Management Best Practices And Summary
MODULE 03 3.1 Service Management Practices 3.2 Why ITIL 3.3 The Service Lifecycle
MODULE 04 4.1 Service Strategy Purpose And Objectives 4.2 Service Strategy Scope 4.3 Business Value Stubble 4.4 Key Principles Part 1 4.5 Key Principles Part 2 4.6 Service Stragey Processes
MODULE 05 5.1 Service Design Purpose And Objectives 5.2 Scope Of Service Design 5.3 Business Value Service Design 5.4 Service Design Key Principles 5.5 Service Design Processes Part 1 5.6 Service Design Processes Part 2 5.7 Service Design Processes Part 3 5.8 Service Design Processes Part 4
MODULE 06 6.1 Service Transition Purpose And Objectives 6.2 Service Transition Scope And Business Value 6.3 Service Transition Key Principles 6.4 Service Transition Processes Part 1 6.5 Service Transition Processes Part 2 6.6 Service Transition Processes Part 3 6.7 Service Transition Processes Part 4
MODULE 07 7.1 Intro To Service Operation 7.2 Service Operation Basic Concepts 7.3 Service Operation Processes Part 1 7.4 Service Operation Processes Part 2 7.5 Service Operation Access Management 7.6 Service Operation Functions
MODULE 08 8.1 Continual Service Improvement Purpose Objectives And Scope 8.2 Continual Service Improvement Key Principles 8.3 Continual Service Improvement Processes
MODULE 09 9.1 SMT 9.2 SMT Service Automation 9.3 SMT Service Analytics
MODULE 10 10.1 How It All Fits Together 10.2 Outro
Really informative & very positive... They cut out all the nonsense and just gave it to me in plain terms: This is what you're going to get - and this is where you'll end up. That's all I wanted really.
David : UK
My advisor told me absolutely everything I needed to know. If I needed to know the specifics of a certain subject, he told me everything about that. He was friendly and really helpful.
Leroy : UK
They seemed very knowledgeable about the course... I made a decision quite easily, based on what they said.
Donna : UK
The advice was good. It wasn't overly complicated, so I wasn't bogged down with words that were unnecessary - and I understood where they were coming from. It was very professional.
Hayley : UK
I'd definitely recommend them. I think the price was very competitive - some of the courses out there were three times the price of what they were offering. To me, it's ideal.
Clive : UK
I feel I got good value for money. If you're a practically minded person, the course is perfect. I've also passed your details onto some other people I work with, because they're also interested in that field.
Lee : UK
I'd give the course 10/10. I've already convinced someone else to do one. I just think it's awesome to be quite honest - as long as you're prepared to put the effort in.
Leroy : UK
The advisor was absolutely brilliant. I felt like he was honest... I just can't fault it really.
Shelley : UK
The advisor was very friendly. He came across as very competent with his knowledge of the industry. He gave me a lot of confidence from that point of view.
Tim : UK
The advisor was fantastic I have to say - the way he described everything and helped me to find the right course. Everything he said made sense.